A ¥20,000 repair, then a new washer six months later

The old machine could wash 7kg, but dry only 3.5kg. Two people had managed with it. Once there were three, with nursery clothes in the mix, one load a day no longer covered the laundry. A repair through the manufacturer cost ¥20,000. Six months later, drying errors were recurring, with laundry coming out damp almost every day. The household ordered a replacement anyway: a Panasonic model rated to wash 12kg and dry 6kg, costing over ¥270,000 including the warranty and old-machine removal. Two days after ordering came another change. The buyer had chosen the same door opening as in the previous flat, despite a different wall position. They called the store and changed to the other opening before delivery.