Yucho asks for your new residence card in one app and scans it in another

「在留カードの届出をお願いします。」 That can pop up when you open ゆうちょ通帳 to check your balance. To send the new details, open ゆうちょ手続き and go through 「お客さま情報の申告をしたい」 to 「在留期間等の情報更新」. A customer with a branch appointment two weeks away got through the scan on their phone after the branch pointed them to 手続き. That app now reads both the redesigned residence card and the combined My Number version. 通帳 and ゆうちょ認証 still turn away residence cards issued on or after June 14, 2026 for their own identity checks. Once the update is complete in 手続き, the original alert in 通帳 clears right away. So does an account restriction caused by the outdated residence details.